Shipping policy

Chi-Town Underground Shipping Policy

Processing Time

All items are made to order. Please allow 2–7 business days for production before your order ships.

Shipping Time

Once shipped, delivery within the U.S. typically takes 3–7 business days depending on your location. International orders may take 7–20 business days.

Shipping Costs

Shipping costs are calculated at checkout based on your order weight and destination.

Order Tracking

You'll receive a tracking number by email once your order ships. Please allow 24–48 hours for tracking info to update.

Multiple Items

If your order includes multiple products, items may ship separately and arrive in different packages.

Delays

We're not responsible for delays caused by the carrier or customs (for international orders), but reach out if your order is taking longer than expected and we'll help track it down.

Address Accuracy

Please double-check your shipping address at checkout — we can't be responsible for orders sent to an incorrect address provided by the customer.